After extensive research on hot tub brands, specifications and features, my husband and I decided on a BullFrog A7L, which was installed in late March of this year. To say we LOVE our BullFrog is an understatement. But more importantly, the business, Envirosmarte Hot Tub & Swimspa Center of Charlottesville, is superior to others. Richard, the owner, Bobby, the technician, Ashley, the sales agent, and the delivery team, ALL have made our spa experience beyond 5-stars. Our up-close-and-personal experience with this business has continued after our initial purchase because, unfortunately, my husband instantly developed a skin sensitivity to who-knows-what associated with our spa. In an effort to resolve our troubles, we asked Envirosmarte endless, endless, ad-nauseum questions. Richard, Bobby and Ashley all have taken multiple calls from us, always responding with extensive knowledge and assistance, never becoming weary of our repeat calls--at least they didn’t show it. They all have gone above and beyond with helping to resolve our issues. They exemplify customer service like none other. BullFrog is a superior spa compared to other spas, particularly because of their unique JetPack technology—worth every dime; its quality and Envirosmarte stand apart. Time will only tell how the BullFrog spa holds up to regular use and maintenance, but we have high hopes that our spa will outlive us. It very well may given our senior, senior status. THANK YOU, Richard, Bobby, Ashley, and the installation team (sorry, guys, I’m not remembering your names, but you are all AWESOME).

I cannot say enough positive things. They deserve 6 stars. I had been on the internet looking for replacement parts for my 10 year old spa. A couple of hours I finally found this great e-trailer. I placed the order for the parts and set them up for overnight. 5 star service. The next morning, I received a phone call, and this is why they get the 6th star! They were out of parts that fit my spa series but had substitute solutions ready to go. I had a great conversation about replacing speakers or not and the gentleman recommended creating blanking plates and purchasing just the screens. It was an awesome idea. I purchased new cushions, cushion brackets, new covers for the panel, pump buttons, and speaker covers. It was all overnighted and my spa was ready to go the next day! Thank you again!

We recently had our bullfrog hot tub delivered. Richard was very informative in helping us choose the spa that was right for us. He explained all of our options and did not pressure us to decide on the spot. Bobby snd Ashley we’re fabulous to Work with. We had several glitches with the spa and they responded immediately and fixed the problems. They are extremely knowledgeable and great to work with !!! I would definitely recommend them if you are looking to purchase a spa!!

This will be a bit long, but its necessary for understanding.I have a Bull Frog spa. I moved about a year ago and the spa didn't work after being set up at our new home. I purchased the spa in Florida and moved to New Jersey. I contacted a local Bull Frog authorized dealer for service. Let's just say they charged me a lot and did nothing and leave it at that. The spa sat for almost a year as we settled in. I recently searched on line for a highly rated authorized dealer and found Enviro Smarte In Charlottesville Va.I called a week ago and spoke to Richard, the owner. I explained my problem and he helped me narrow down the issue and I ordered a new PC board. The board arrived promptly and i installed it myself. Spa now worked partially and I couldn't figure out what was wrong after many hours of trying. I called Enviro Smarte again and got a young man named Bobby on the phone. Well the stars were all aligned for me because I have never had such a helpful and knowledgeable experience with a technician in my 75 years on this earth!! Bobby spent an hour on the phone with me going over every aspect of MY installation and found the problem. The spa now works as it should. To say Bobby was extremely patient and knowledgeable doesn't do him justice. I f there were a higher rating than five stars I would gladly give it. Now here is the cherry on top. There was NO CHARGE for all his time. Who does that anymore? They now have another loyal customer. Thank You Bobby.

I had a very positive experience with EnviroSmarte. Richard was fantastic to work with - he’s extremely responsive and he was able to coordinate a very tricky delivery with a crane. Bobby, Ashley, and the delivery crew were very professional and on time. There were some pandemic-related delays in the hot tub industry and EnviroSmarte kept me updated on the tub delivery date. My tub is awesome. I highly recommend anyone considering a hot tub to give EnviroSmarte a try.

Ashley and Bobby certainly know their stuff! Richard has a great crew. They are knowledgeable, professional, prompt with responses to all your spa needs. Just ask Bobby about chemistry and he will explain it in a way that is understandable and relatable! And if you have any questions, Ashley responds immediately with an answer for you. We are very pleased with the level of customer service from this dynamic duo! Thank you! We love our spa too! Highly recommend!